92pkrt Privacy Policy – How We Protect Your Personal Data

1.1  92pkrt ("the Platform", "we", "us", or "our") is an internationally licensed online casino and sports betting platform serving registered players across Pakistan and other permitted jurisdictions. 92pkrt operates under an international gaming licence, details of which are available upon request from our support team.

1.2  For the purposes of this Privacy Policy, 92pkrt is the data controller in respect of all personal data collected from players and website visitors through the 92pkrt platform. As data controller, 92pkrt determines the purposes and means of processing your personal data and is responsible for ensuring that processing is carried out lawfully and in accordance with applicable data protection principles.

1.3  Any questions regarding this Privacy Policy, or any requests to exercise your data rights, should be directed to the 92pkrt Data Protection contact at [email protected]. Please note that this email address is displayed as plain text only and is not a clickable link.

2.1  92pkrt collects the following categories of personal data from registered players and, in some cases, from visitors who have not yet registered an account:

2.2  92pkrt does not intentionally collect sensitive personal data beyond that which is strictly necessary for KYC compliance and responsible gaming purposes. Where sensitive data such as a copy of a government-issued identity document is collected, it is used solely for identity verification and is stored with enhanced security controls.

3.1  Directly from you: The majority of personal data 92pkrt holds about you is provided directly by you during account registration, KYC verification, deposit and withdrawal transactions, support interactions, and marketing opt-in processes.

3.2  Automatically through your platform use: Technical data — including IP address, device identifiers, and session data — is collected automatically when you access the 92pkrt website or application. This data is collected through server logs, cookies, and similar tracking technologies as described in Section 7 of this Policy.

3.3  From third-party KYC providers: To meet our licensing and anti-money laundering obligations, 92pkrt uses authorised third-party identity verification services. These services may cross-reference the identity data you provide against external databases to verify your identity and age. The results of these checks are shared with 92pkrt and retained as part of your player record.

3.4  From payment processors: When you make deposits or withdrawals via JazzCash, EasyPaisa, or other payment services, 92pkrt receives transaction confirmation data from the payment processor sufficient to reconcile your account. 92pkrt does not receive or store full payment credential data beyond the references necessary for transaction management.

4.1  Every data processing activity carried out by 92pkrt is grounded in one of the following lawful bases:

• Contractual Necessity: Processing required to deliver the services you have contracted for — including account management, game access, payment processing, and customer support;
• Legal Obligation: Processing required to comply with applicable law — including KYC identity verification, AML transaction monitoring, age verification, and regulatory reporting obligations under our international gaming licence;
• Legitimate Interests: Processing in pursuit of 92pkrt's legitimate business interests, including fraud prevention, platform security, responsible gaming monitoring, and service improvement — provided these interests do not override your fundamental rights;
• Consent: Processing based on your freely given, specific, and informed consent — primarily for marketing communications and optional data collection activities. You may withdraw consent at any time without affecting the lawfulness of prior processing.

5.1  92pkrt uses the personal data it holds about you for the following specific purposes:

• To create, manage, and maintain your 92pkrt account and provide access to all platform services;
• To process your deposits, withdrawals, and bonus credits securely and accurately in PKR;
• To verify your identity and age in accordance with our KYC obligations, including at the time of your first withdrawal request;
• To monitor transactions for anti-money laundering compliance and to meet our reporting obligations to the relevant regulatory authorities under our international gaming licence;
• To detect, investigate, and prevent fraudulent activity, account security breaches, and terms violations;
• To administer responsible gaming tools including deposit limits, self-exclusion requests, and problem gambling monitoring protocols;
• To personalise your 92pkrt experience including recommending cricket betting markets, PSL promotions, slot games, and relevant offers based on your gaming activity and preferences;
• To send you service communications including account notifications, transaction confirmations, security alerts, and policy updates;
• To send you marketing communications about 92pkrt promotions, new game launches, and VIP offers — but only where you have explicitly opted in to receive such communications;
• To improve the 92pkrt platform through analysis of aggregated, anonymised usage data.

5.2  92pkrt will not use your personal data for any purpose that is incompatible with the purposes listed above without first providing you with appropriate notice and, where required, obtaining your consent.

6.1  92pkrt shares personal data with the following categories of third parties, strictly on a need-to-know basis and only to the extent necessary to deliver the relevant service:

• KYC and Identity Verification Providers: Authorised identity verification services that process identity documents and perform database checks to confirm player identity and age;
• Payment Service Providers: JazzCash, EasyPaisa, HBL, UBL, Allied Bank, Meezan Bank, SadaPay, and USDT processing partners — these providers receive only the data required to process your transactions;
• Game Software Providers: The game studios and platform providers whose games are offered through 92pkrt receive session data required for game delivery and fairness certification purposes. These providers are bound by data processing agreements with 92pkrt;
• IT Infrastructure and Security Providers: Hosting, CDN, cybersecurity, and fraud detection service providers who process technical data as part of maintaining platform security and availability;
• Regulatory and Law Enforcement Authorities: 92pkrt will disclose personal data to relevant regulatory, governmental, or law enforcement authorities where required to do so by law, court order, or applicable regulatory obligation under our gaming licence.

6.2  All third-party service providers engaged by 92pkrt who process personal data on our behalf are required to do so under binding data processing agreements that restrict their use of your data to the specific services they provide to 92pkrt and require appropriate technical and organisational security measures.

7.1  92pkrt uses cookies and similar tracking technologies on the platform to enable core functionality, improve user experience, and support security and fraud prevention systems. The following categories of cookies are in use on the 92pkrt platform:

• Strictly Necessary Cookies: Essential for the operation of the platform, including session management, authentication, and security tokens. These cookies cannot be disabled without impairing core platform functionality;
• Functional Cookies: Store your preferences such as language settings, remembered username, and game lobby display preferences to improve your experience across sessions;
• Analytics Cookies: Collect anonymised data on how players navigate and use the 92pkrt platform, used to improve the platform's design and content. No personally identifiable information is included in analytics data;
• Security and Fraud Prevention Cookies: Used to detect and prevent automated access attempts, credential stuffing attacks, and fraudulent account activity.

7.2  You can manage your cookie preferences through your browser settings. Please note that disabling strictly necessary cookies will impair your ability to use key 92pkrt platform features including account login and game access. 92pkrt does not use third-party advertising or behavioural tracking cookies.

8.1  92pkrt retains personal data for the minimum period necessary to fulfil the purposes for which it was collected and to comply with applicable legal and regulatory requirements. The following general retention guidelines apply:

• Active Account Data: Retained for the full duration of your account's active status and for a minimum of five (5) years following account closure, in accordance with international anti-money laundering record-keeping requirements;
• Transaction Records: Retained for a minimum of five (5) years from the date of the transaction for AML compliance purposes;
• KYC Documents: Retained for a minimum of five (5) years from the date of verification, or longer where required by applicable law;
• Support and Communications Records: Retained for three (3) years from the date of the last interaction, or until the resolution of any associated complaint or dispute;
• Marketing Preference Records: Retained for three (3) years from the date of last marketing interaction, or until opt-out, whichever is earlier.

8.2  Upon expiry of the applicable retention period, personal data is securely and irreversibly deleted or anonymised using industry-standard data destruction procedures. Anonymised data may be retained indefinitely for statistical and platform improvement purposes.

9.1  As a 92pkrt account holder, you hold the following rights in relation to the personal data that 92pkrt processes about you. You may exercise any of these rights at any time by contacting the 92pkrt support team:

9.2  Right of Access: You may request a copy of all personal data that 92pkrt holds about you. 92pkrt will provide a structured data export within thirty (30) days of a verified access request.

9.3  Right to Rectification: If any personal data held by 92pkrt about you is inaccurate or incomplete, you have the right to request correction. Many fields can be updated directly within your account settings; others require a support request and may require supporting documentation.

9.4  Right to Erasure: You may request deletion of your personal data. Please note that 92pkrt cannot delete data where retention is required by law — for example, KYC and transaction records required by AML regulations — but all data beyond the mandatory retention period will be deleted upon a valid erasure request.

9.5  Right to Data Portability: You may request your data in a commonly used, machine-readable format (JSON or CSV) for transfer to another service provider. Portability applies to data you have directly provided to 92pkrt that is processed on the basis of contract or consent.

9.6  All data rights requests will be acknowledged within forty-eight (48) hours and responded to substantively within thirty (30) days. Where a request is complex or numerous, 92pkrt may extend the response period by a further sixty (60) days, with notification to you of the extension and the reason.

10.1  92pkrt strictly prohibits the use of its platform by individuals under the age of 21. 92pkrt does not knowingly collect or process personal data from persons below this age. The platform is designed, marketed, and operated exclusively for adults aged 21 and above.

10.2  If 92pkrt becomes aware that personal data has been collected from a person under the age of 21, the associated account will be immediately closed, all data will be deleted as soon as legally permissible, and any deposits will be returned. If you are a parent or guardian and believe your child has created a 92pkrt account, please contact the support team immediately via live chat or at [email protected].

10.3  92pkrt employs age verification technology as part of its mandatory KYC process to prevent underage registration and access. Age verification checks are applied at the point of account creation and at the time of first withdrawal.

11.1  92pkrt implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. Key security measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the 92pkrt platform;
• AES-256 encryption for sensitive data stored at rest, including identity documents and financial data;
• Multi-factor authentication options for player account access;
• Continuous network monitoring, intrusion detection, and firewall protection;
• Regular independent security audits and penetration testing;
• Role-based access controls ensuring that 92pkrt staff can only access player data where their role requires it;
• Staff data protection training and confidentiality obligations.

11.2  Despite our best efforts, no data transmission or storage system is 100% secure. In the unlikely event of a data breach that poses a risk to your rights, 92pkrt will notify affected players and relevant regulatory authorities within the timeframes required by applicable law, and will take all necessary steps to contain and remediate the breach.

11.3  You play an important role in securing your own account. You should use a strong, unique password for your 92pkrt account, enable two-factor authentication where available, never share your login credentials, and contact support immediately if you suspect unauthorised access to your account.

12.1  As an internationally licensed gaming platform, 92pkrt may transfer your personal data to service providers and infrastructure located outside Pakistan. Where such transfers occur, 92pkrt ensures that appropriate safeguards are in place to protect your data to a standard equivalent to the protections described in this Privacy Policy.

12.2  Safeguards used for international data transfers include contractual data protection clauses incorporated into our agreements with all third-party service providers, and selection of providers who maintain internationally recognised security certifications such as ISO 27001.

12.3  If you would like further information about the specific countries to which your data may be transferred and the safeguards in place, please contact the 92pkrt support team.

13.1  92pkrt will only send you marketing communications — including promotional emails, bonus offers, new game announcements, and VIP tier updates — where you have explicitly opted in to receive such communications during registration or subsequently through your account settings.

13.2  You may opt out of marketing communications at any time by: (a) clicking the unsubscribe link included in any 92pkrt marketing email; (b) updating your communication preferences in your account settings; or (c) contacting the support team and requesting removal from the marketing list. Opting out of marketing will not affect your receipt of transactional service communications such as account notifications and transaction confirmations, which are necessary for the operation of your account.

13.3  92pkrt does not use your personal data to deliver personalised advertising on external websites or platforms. Any personalisation of the experience within the 92pkrt platform itself — such as recommended games or relevant promotions — is based solely on your activity on 92pkrt and does not involve data sharing with external advertising networks.

14.1  92pkrt may update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable law, or platform functionality. The date of the most recent update is displayed at the top of this page.

14.2  Where changes to this Privacy Policy are material — meaning they significantly affect how your data is used or your rights in relation to it — 92pkrt will notify registered account holders by email to their registered address at least fourteen (14) days before the changes take effect.

14.3  Your continued use of the 92pkrt platform after an updated Privacy Policy has come into effect constitutes your acknowledgement of the updated Policy. If you disagree with the changes, you may request account closure via the support team before the changes take effect, and your data will be handled in accordance with the version of the Policy in effect at the time of your closure request.

15.1  If you have any questions, concerns, or requests relating to this Privacy Policy or the way 92pkrt handles your personal data, please contact the 92pkrt support team in the first instance. The fastest way to reach us is via the live chat service available within the platform twenty-four hours a day, seven days a week.

15.2  For formal privacy-related enquiries and data rights requests, please write to us at [email protected], including "Privacy" in the subject line of your message. This email address is displayed as plain text and is not a clickable link. 92pkrt will acknowledge all privacy enquiries within forty-eight (48) hours and aim to resolve them within thirty (30) days.

15.3  If you are not satisfied with 92pkrt's response to your privacy concern, you may have the right to lodge a complaint with the data protection or gaming regulatory authority relevant to the jurisdiction in which 92pkrt holds its licence. Details of the relevant regulatory authority are available from the 92pkrt support team upon request.